Hat return request
How to make a hat return?
- Access your account order history.
- Select the order containing the product(s) you wish to return.
- Select the product(s) you wish to return by ticking the appropriate boxes.
- Include an explanation, so that we understand why the order is being returned and what you want when you return it.
- Once you have completed the form, click on "Return product" and your request will be processed.
- Once your return has been accepted, a confirmation email will be sent to you.
- Print the return slip from your customer account in the "Returns management" section.
- Prepare your parcel with the return slip inside.
- Send your parcel by colissimo from your post office to the following address:
Chapellerie Traclet
14 Impasse Bardin
42300 Roanne
If you can't do it online, here's the return form below:
Return form
Thank you for your order in our Chapellerie Traclet store.
If you wish to exchange or return your purchase, you have 100 days to return it to us for an exchange or credit note (14 days for a refund).
Print out this form and simply return the products to us by Colissimo (return postage at your expense).
Items must not have been used (washed or worn) and must be in their original packaging.
Packages without a printed returns form will not be processed.
Return address :
Chapellerie Traclet
14 Impasse Bardin
42300 Roanne
If you have any questions, please do not hesitate to contact customer service on 04 77 71 40 58.
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Your name: ....................................................................... Your order number: ......................................................
Product(s) to return :
Product name: .......................................................................................
Reason for return ............................................................................................
You would like to : Refund (if item returned within 14 days, excluding sale items) A credit note (if item returned within 100 days) An exchange (if item returned within 100 days)
Desired article: ...............................................
If the exchanged item is more expensive, please enclose a cheque for the difference.
DATE: SIGNATURE :
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