General delivery conditions
Deliveries and returns of your hats
The transport of your package
Packages are generally shipped within 48 hours after receipt of your payment. The standard shipping method is Colissimo tracked, delivered without signature. If you want delivery with signature, an additional cost applies, please contact us. Regardless of the shipping method chosen, we will provide you with a tracking link as soon as possible that will allow you to track your package delivery online.
Shipping costs include packaging, handling, and postage fees. They may contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders, and you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products.
The packages are oversized and protected.
Shipping costs
Products are delivered to the address indicated by the consumer on the order form.
The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery note, as well as to the company, within one week. The consumer may, upon request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we mainly work with Colissimo Tracked. As soon as we process a shipment, you immediately receive an information email. LA POSTE
To minimize transportation costs, all products of low or medium bulk are shipped by a postal service called Colissimo Tracked. Besides being economical, this service delivers within 48 hours throughout France and offers you the possibility to collect ordered products at your post office near the delivery address in case of absence from the initial delivery location when the postman presents the package. Specifically, if you are absent on the day of delivery, your postman will leave a delivery notice in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. Colissimo Tracked is a very reliable service. However, as with any shipment, there may be a delivery delay or the product may get lost. In case of delivery delay compared to the date we indicated in the shipping email, we ask you to report this delay by calling us by phone or sending us an email. We will then contact the Post Office to start an investigation. A Post Office investigation can take up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately re-routed to your home (the majority of cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only at this point can we send you a replacement product, at our expense. If the ordered product(s) were no longer available at this time, we would refund you the amount of the products affected by the carrier's loss. If the product(s) were still available, but had changed in selling price on the site, we would apply the new selling prices, either by refunding you the difference by check, or by requesting an additional check for this price difference. We decline all responsibility for extended delivery times due to the carrier, particularly in case of loss of products or strike.
In case of exchanges, return shipping costs will be charged to you if you request a credit note or refund.
Article 13: Delivery problems due to the carrier Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products...) must be imperatively indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must simultaneously confirm this anomaly by sending a registered letter with acknowledgment of receipt to the carrier within two (2) working days following the delivery date, detailing said complaints. The consumer must send a copy of this letter by fax or by regular mail to our customer service:
Chapellerie Traclet 4 rue de Cadore 42300 Roanne
Article 14: Delivery Errors
• 14-a: The consumer must notify Chapellerie Traclet company on the day of delivery or at the latest on the first working day following delivery, of any complaint regarding delivery error and/or non-conformity of products in nature or quality compared to the information on the order form. Any complaint made after this deadline will be rejected.
• 14-b: The formulation of this complaint to Chapellerie Traclet company can be made: - primarily by phone at 04 77 71 66 36 from Monday afternoon to Saturday from 9am to 7pm, - by connecting to our site in the section "track your order" where, after entering your customer number, you can ask us your question through the contact us menu, making sure to specify the order reference.
• 14-c: Any complaint not made according to the rules defined above and within the allotted time will not be taken into account and will release Chapellerie Traclet company from any responsibility towards the consumer.
• 14-d: Upon receipt of the complaint, Chapellerie Traclet company will assign an exchange number for the product(s) concerned and will communicate it by email, fax or telephone to the consumer. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the process presented above.
• 14-e: In case of delivery error or exchange, any product to be exchanged or refunded must be returned to Chapellerie Traclet company in its entirety and in its original packaging, by Colissimo Tracked, to the following address: Chapellerie Traclet 4 rue de Cadore 42300 Roanne
To be accepted, any return must be reported in advance to the Customer Service of Chapellerie Traclet company. Shipping costs are not the responsibility of Chapellerie Traclet company, except in cases where it turns out that the returned product does not correspond to the original declaration made by the consumer in the return form.