General delivery conditions
Hat deliveries and returns
Your parcel shipping
Packages are generally shipped within 48 hours after receiving your payment. The standard shipping method is tracked Colissimo, delivered without signature. If you want delivery with signature, an additional cost applies, please contact us. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track your package online.
Shipping costs include packaging, handling, and postal charges. They may contain a fixed part and a variable part depending on the price or weight of your order. We recommend grouping your purchases into a single order. We cannot combine two separate orders, and you will have to pay shipping costs for each of them. Your package is shipped at your own risk, special care is taken with packages containing fragile products. Packages are oversized and protected.
Shipping costs
Products are delivered to the address indicated by the consumer on the order form.
The consumer must check the condition of the packaging upon delivery and report any damage caused by the carrier on the delivery note, as well as to the company, within one week. The consumer may, upon request, obtain an invoice sent to the billing address rather than the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we mainly work with Tracked Colissimo. As soon as we process a shipment, you immediately receive an information email. LA POSTE
To minimize transportation costs, all products of low or medium bulk are shipped via Colissimo Tracked postal service. Besides being economical, this service delivers within 48 hours throughout France and offers you the possibility to collect ordered products at your post office near the delivery address if you are absent from the initial delivery location when the postal worker arrives. Specifically, if you are absent on the delivery day, your postal worker will leave a delivery notice in your mailbox, allowing you to collect your package from your Post Office during opening hours, within 15 days. Tracked Colissimo is a very reliable service. However, as with any shipment, there may be delivery delays or lost products. In case of delivery delay compared to the date we indicated in the shipping email, we ask you to report this delay by calling us or sending us an email. We will then contact the Post Office to initiate an investigation. A Post Office investigation can take up to 21 days from the start date of the investigation. If during this period, the product is found, it will be immediately redirected to your home (majority of cases). If however the product is not found at the end of the 21-day investigation period, the Post Office considers the package as lost. Only then can we send you a replacement product at our expense. If the ordered product(s) were no longer available at that time, we would refund you the amount of the products affected by the carrier's loss. If the product(s) were still available but had changed in price on the website, we would apply the new selling prices, either by refunding you the difference by check, or by requesting an additional check for this price difference. We decline any responsibility for extended delivery times due to the carrier, particularly in case of lost products or strikes.
In case of exchanges, return shipping costs will be charged if you request a credit note or refund.
Article 13: Delivery problems due to the carrier Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products...) must be imperatively indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. The consumer must simultaneously confirm this anomaly by sending to the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt explaining said complaints. The consumer must send a copy of this letter by fax or by regular mail to our customer service:
Chapellerie Traclet 4 rue de Cadore 42300 Roanne
Article 14: Delivery errors
• 14-a: The consumer must submit to Chapellerie Traclet on the day of delivery or at the latest on the first working day following delivery, any complaint regarding delivery error and/or non-conformity of products in nature or quality compared to the information on the order form. Any complaint made after this deadline will be rejected.
• 14-b: Claims can be submitted to Chapellerie Traclet: - preferably by phone at 04 77 71 66 36 from Monday afternoon to Saturday from 9am to 7pm, - by connecting to our website in the "track your order" section where, after entering your customer number, you can ask your question through the contact menu, making sure to specify the order reference.
• 14-c: Any complaint not made according to the rules defined above and within the given timeframe cannot be taken into account and will release Chapellerie Traclet from any responsibility towards the consumer.
• 14-d: Upon receipt of the claim, Chapellerie Traclet will assign an exchange number for the product(s) concerned and communicate it by email, fax, or telephone to the consumer. Product exchange can only take place after the consumer has been assigned an exchange number according to the process presented above.
• 14-e: In case of delivery error or exchange, any product to be exchanged or refunded must be returned to Chapellerie Traclet in its entirety and in its original packaging, by tracked Colissimo, to the following address: Chapellerie Traclet 4 rue de Cadore 42300 Roanne
All returns must be reported in advance to Chapellerie Traclet's Customer Service. Shipping costs are not covered by Chapellerie Traclet, except in cases where the returned product does not match the consumer's original declaration on the return form.